Rma steelseries customer service. f , customer service close to non exist.

Rma steelseries customer service 0 coins. How does the warranty RMA process work? My RMA was approved and I received my code! Now what? Warranty Policy: How do I claim my warranty and what does it cover? What is a valid proof of purchase? Where is the serial number on my Steelseries product? Why does Customer Support ask for Troubleshooting first? Where is the serial number on my Steelseries product? How do I reset my mouse? Prism Supported Devices; Getting to know the GG app RMA, Warranty, & Refunds. If you have any questions, reply to your warranty ticket & your SteelSeries customer service is easily the worst I've ever experienced. That being said, I have recently been having issues with the Arctis 3 mic suddenly not working on consoles. Steelseries looks like high end company but unfortunately their customer service is terrible. ) Randomly contacted their customer support, even though i saw the warranty was simply a 1 year warranty on such an expensive product - was definitely going to buy a different company. RMA warranty Troubleshooting customer support help SteelSeries SteelSeries wants to test the functionality of your device or software to be able to assess whether a replacement is necessary. I contacted steelseries through their website explaining my issue and my request for an RMA(in Aus warranty is 24 months), they responded within 48 hours asking for a receipt of my keyboard, I asked if they accept amazon receipts and the person on the line kindly said yes and even sent me an example. SteelSeries QcK best-selling placemats, selected by professionals, feature Due to their site being a broke piece of crap 50 percent of the time (like their rma page being down for 2 months), I was unable to upload photos in the "time frame required". It is not a technical issue but rather regarding to the warranty of my Arctis Pro headset. SO I will never. Been a SS customer for more than a decade, I'm out now. I also recommend to not buy directly from SteelSeries but buy from your local retailers where it is generally much easier to make an RMA claim. TLDR: It took over a month to 'resolve' my ticket and finish my RMA. com/hc/en-us/sections/204623667-RMA-Warranty-Refunds. A week goes by and more requests. I currently own the Steelseries Arctis 5. Left ear sizzled out on the first pair. You can spend $10 and get a better longer lasting, no questions asked warranty. Aug 1, 2016 · For people who don’t like to read, here’s the lowdown Tl;Dr SteelSeries has a customer service network that actually works The rest of you, here we go. Spain: 3-year warranty on all products. Contacted Customer Service to start a Warranty claim. Just take the invoice with you (you can download it from the order page on amazon). The customer care representative that I contacted felt very disingenuous and made sure to correct me that my warranty wasn't expired by 1 month, but by 3 months. Cannot fault their service. Steelseries is the absolute worst customer service. Thanks SteelSeries for taking my $150 and flushing it down the toilet, please don’t buy SteelSeries if you’re considering it; not for the build quality but for the customer service and software that apparently hasn’t been resolved in a while. Worst customer service ever! They are happy to quickly take $200-$300 from you, but they don't have the decency to answer a simple email or phone call. Posted by u/Snow__Cone - 12 votes and 13 comments Posted by u/--kaos-- - 6 votes and 9 comments Anyone know a phone number to call Support? I have a RMA ticket that is over 3 weeks old now. I've had two major issues and they were no help at all. This morning I received an email from them with a code to enter on there website for a free replacement 9x headset. It's a really nice mouse i love the weight system, just sucks that it didn't even last a year and the warranty is worthless in India. After that, if you live in the US, expect flimsy warranties, delayed RMA procedures, and overall bad customer service to be the normative experience. Steelseries are legally obligated from the date of purchase to warranty their product for at least one year in the US. All that customer service will do is RMA but doesn’t really help if they’re just gonna keep breaking Here's some "constructive feedback" for you steelseries. Just warning you guys if you buy from them be prepared to get f***** over if you have any problems. i. Your experience matters. It is no fault of my own that your serial number is printed on a sticker where it can easily rub off. For all warranty claims a valid proof of purchase is required. Grammar police will find me, I know. TLDR: Crap support, crap products, do not last. Welcome to the club my friend. RMA Services @ SteelSeries Order Help So recently my Apex 7 TKL started behave a little strange since the W stopped working, solution was to press gently on the switch itself, which clearly says to me that the switch is the problem. Once Logitech shipped me a new headset after the warranty on my product was expired. I opened a ticket requesting an RMA for the headset, as it really looks bricked. An obvious lemon, but it was still within warranty so SteelSeries did an RMA. After 2 weeks I checked in on my ticket. After going back and forth with them telling me to try charging it over night (they told me to try this 3 times) they finally agreed to replace the headset through the warranty. Thanks for any help you can provide. My email response to closed RMA. 3 months later - oh we're denying your RMA because you're outside the warranty period. Warranty claims cover a like-for-like product* from our web store. Nah, with Steelseries support they make you send them pictures clearly displaying the destruction of the device before they send you a replacement. Instead they just marked it "solved". They’ve been great and if it had been a poor expe 1) Navigate to the SteelSeries website. Customer service for these companies has gone completely out the window, just look at their support pages on their own websites, they bury all their own contact information behind FAQs, SS completely abandons their customers this way, they have a page to put in support tickets but you won't find a redirect for it anywhere under the support tab. I am very disappointed. I did that, everything they asked for. United States and countries in Asia: 1-year warranty on all products. Resend code. RMA Ticket #304709. 2: Ignore all calls for RMA by throwing up roadblocks by reducing customer service to zero 3: Pay off reviewers to give 10/10s - Pretty standard shit in todays environment of tech "journalism" 4: Profit I wanted to take time to write about my experience with Steelseries Customer Support so that people who are thinking about buying a Steelseries product know what to expect. When/if my issue gets resolved,, I give the customer service a zero. BBB Accredited since 6/21/2024. That might explain why they just close without further explanation or follow up. it being damaged is no reason for them to ignore warranty (since damage was caused by a faulty dongle). I've done RMA's with Glorious, Logitech, TurtleBeach, Asus, Corsair, and now Steelseries. However, after the Warranty Period on your device expires, we only offer troubleshooting assistance, not replacements. They are quick to get on an RMA and get you to break your product, which is kind of depressing for me. This forces me to open a NEW support ticket and re-attach the 4 screenshots I took for the RMA validation request. All RMA related tickets will be auto removed by AutoModerator. - Without explaining why support closes my ticket immediately, tells me my RMA request didn't pass validation, and threatened to terminate my SteelSeries support account if I submit another invalid RMA request. And now it's completely unusable to me because I had to totally break it in order to finalize the RMA process. CS responds and wants a description of the problem, copy of the invoice and picture of the serial number. Despite loving the steelseries products I don't think I can risk going through another horrible RMA process like this again. ) disconnecting issue got progessively worse and i was going to just eat the 260 bucks and buy something new, definitely NOT going to be steelseries. After half a year of usage left ctrl key of my apex m800 keyboard has snapped off. I'm sorry you're also dealing with a shitty device. After 3 items being defective in under 6months, I feel as if SteelSeries should understand that as a paying customer I expected a WORKING quality product. There As this is the my second product purchased from Steelseries, I am honestly clueless EDIT 2: Steelseries denied the RMA as they do no currently ship to India. 4. I have created a support ticket and have managed to reach the RMA process of replacing said headset. Does anyone know another way to contact SS support? All I can find on their site is the knowledge base or to submit a ticket which apparently is just an RMA request. As I'm discovering over this past week, SS has abhorrent customer service. I contacted customer support and it took them 3 days to finally respond and each response seems to be taking longer. 100K subscribers in the steelseries community. P. For all the shit that companies like Turtle Beach get, at least their customer service isn't gutter-tier. Like why not tell me that from the start? I purchased it from the site directly - THEY KNEW THE SITUATION. Video Library When you don't have time to read. See BBB rating, reviews, complaints, and more. I've had an open ticket for over 2 weeks and no response. The RMA was closed. steelseries can't send you a replacement because they don't ship to your area but the reseller should definitely offer a in warranty replacement Posted by u/eccentricmeh - 3 votes and 5 comments SteelSeries won't honour the RMA, told to reach out to retailer, which in this case was Amazon, who say contact the manufacturer. This has been by far the worst customer service I have ever encountered. Ordered the arctis pro wireless headset on April 5th and received it April 15th. Apr 19, 2022 · During the Warranty Period, SteelSeries will repair or replace (at SteelSeries’ sole discretion) the product or any defective parts (“Warranty Service”). I literally tell anyone I game with who will listen to not buy your products unless they want to be stuck with a paperweight. I did promise them i would stop giving negative reviews if they honored their warranty, but i never promised to buy more products from them. Now I have to pay to ship it to them. I got the rival 600 as a result. No progress had been made because my RMA was still "pending" and my ticket had also been closed. Local Law. EDIT 3: Received a mail from TechXhub asking for my contact details and everything(19-05-2023). Please enter the verification code sent to your email address. 3) Select your product & add it to your cart. Where on that page do I contact SS? There is nothing but information articles. Waiting for response from a representative with no assurance. The one before was massively faulty! So far I’ve had 2 RMA’s with them (Arctis 7 and Apex Pro TKL) Really good customer support, might differ from agent to agent though, I remember their names being “Russ B” and “Aaron N”. You shouldn't need to RMA. Unfortunately the headset arrived with a cracked mic and I sent in a ticket and went through the process of destroying the headset and getting a coupon for a new headset. Contact Amazon and read up on your consumer rights. Horrible customer service so far from steelseries awaiting package from them and already a week late. Advertisement Coins. Rule 2 - Some of the mods of this sub are SteelSeries representatives. I would rather upgrade to the new Nova 7x as the design looks different, plus I would like the extra features. I really just want an honest answer from SteelSeries customers. Contact Us: Customer Support Hours of Operation; Warranty Policy: How do I claim my warranty and what does it cover? Which SteelSeries devices are compatible with the Arctis Companion App; How does the warranty RMA process work? My microphone (mic) is not working / being detected in Windows 10 The customer service was outstanding and within a couple of days of correspondence and following their RMA I have a new set ordered for free and on their way. I've worked in customer service and handled RMA requests before but I've never heard of a company not granting refund/credit after customer gives confirmed tracking to returns warehouse. He is now left me high and dry, does Steelseries cs frequent here? They just closed my ticket and didn't resolve my So I braced myself for the worst. I have a similar issue. | Read 61-80 Reviews out of 17,780 And a final note, the customer service with Steelseries has been pretty good to me. Steelseries' warranty is completely voluntary and subject to their terms, no matter how absurd they may seem to you. at least on alibaba they tend to answer your messages after 4-5 days. They just come back to me on that ticketing system with standard reponses - not reading my reponse at all!!! Last support reponse was about 7 days ago. Im paying for SteelSeries products and the SteelSeries brand because I expected a product that would work right the FIRST time. You as a consumer have to jump through several hoops just to get a help request through. Enter one-time password. Steelseries does not have a statutory obligation towards you, Amazon does. Order them through Amazon or go to best buy. I have never spent $300+ on an item and been treated like this with a warranty. They sent me the info I need to send over to them to submit my claim. Unless if for some reason there is a godsend of customer service in the next 24 hours, ever, ever buy a steelseries product again or recommend them to a friend. I was expecting a good customer service, because most of their products are aimed to the high end PC user. After having spent over 600€ on steelseries gaming gear one could expect some sort of reply from customer service when an issue arises, therefore this situation is a big disappointment. The charging port broke within the warranty period, but the company refused to replace it after several days of back and forth sending proof of purchase, videos of the charging issue with 2 separate charging cords/devices, along with the same chargers working on another item, etc. Type or paste the code found in your email. No Phone number, no path to figure it out, I may just have to do the WHOLE annoying warranty process again. Message to steelseries --> Keep the client on first place like you do today and you will gain new clients. It took 4 days of emailing back… Do what I do. It shouldn't take that long to get help and get any issues resolved. I would be stern to customer service and tell them no you will wait for them to be in stock or demand a higher quality item (if possible). It's customer. The worst customer service ever. I did that about at 5 PM. I apologized and thanked them for responding. Go to steelseries website and they'll have info on support and how to redeem warranty. Then, after I did so, I was given a code to use on the Steelseries web store, but the code only provided sufficient funds to replace the gamedac -- not the headphones. * (Made-to-order items cannot be canceled, returned, or exchanged. We paid more for my son’s headset hoping for better quality. Sent a screenshot to CS. Sep 27, 2023 · This I wanted to share as I think it’s important after you buy something for the company to look after you. Their customer service is several weeks faster and they don’t care to argue over whether it’s truly broke. My… Amazon doesn't provide warranty, steelseries does. You may only use your RMA code for the product you purchased originally. I ordered a $300 wireless headset from them in September that stopped connecting to the base dock on December 15th. Stop making blanket statements without more proof. I am still waiting for a check from their warranty return MONTHS later. This is by far the worst tech company to do an RMA/Warranty with. They issued a coupon for my headset, but I am concerned it is going to do the same thing. All I want to know is if I can PAY SteelSeries to fix my headphones. (Learn more here: Warranty Policy) Oct 8, 2024 · All support matters will be handled directly through your ticket and our ticket system. It would happen ingame and even when I would go afk. I told you the truth of how their shit works and now its up to you to decide what to do next. Posted by u/[Deleted Account] - No votes and 29 comments 1 SteelSeries RMA Customer Service interview questions and 1 interview reviews. Don't waste your money, go buy from Logitech, Corsair or somewhere else that offers a longer warranty and better support. Your best chance would be contact the steelseries directly. I don't think it is a right way to treat your customers, SteelSeries. Clearly this is a subreddit where the minority customerbase come to complain amid a pandemic that has crippled our supply chain. Despicable company really. Steelseries customer service is a joke. . This doesn't mean that the manufacturer shouldn't help. But other than that they have been quite helpful, I've had about 10 tickets with them. Ticket number 700865 Thats 100% not true. In less than a year, it developed a problem of randomly increasing the DPI to the maximum of the mouse. Premium Powerups Explore Gaming. Beginnings I’m a gamer. Steelseries told me to destroy the product and prove that I destroyed it in order to have my warranty claim approved. Steel Series Customer service is a JOKE. Date of experience : August 31, 2024 I contacted customer service to check my warranty status and, it turns out that SteelSeries gives 2 years of warranty in Europe, not USA. I been going back and fourth for almost two weeks about the issue. And So did Amazon, as the warranty is handled by the parent company. EU countries: 2-year warranty on all products. How many stars would you give SteelSeries? Join the 19,427 people who've already contributed. com account with which you filed your RMA warranty ticket (if you are not already logged in). Archived post. They do not work in this subreddit full time. Listen, I’m not Steelseries customer service. First off I want to say the customer service actually quite good. since this is within warranty the reseller should send you a new dongle. Well I guess better luck next time mate. I had to RMA my Nova Pro Wireless recently and this step really threw me off at first. Manufacturer’s warranty can be requested from customer service. I know I probably won't ever buy directly from SteelSeries again, at least. Even if your product is still in warranty, steelseries has created a website which does not allow for you to open a request for repair or exchange. steelseries customer service has been terrible as of the last 2 yrs Absolutely worth it and a much better warranty than Steelseries offers Recently I have encountered an issue regarding my Steelseries Arctis Pro. Because though if they do break. Please check with your local distributor or retailer, if your country is not listed. I immediately provided everything. S. Upon approval, the specialist will instruct you with one, or both, of the steps below: During the Warranty Period, SteelSeries replace (at SteelSeries sole discretion) the product or any defective parts IF available (“Warranty Service”). FOR GLORY. A few days later I get the response that my warranty request has been declined, and that I can't ask for a replacement ever. They didn't accept it because i bought it from 3rd party sites not from the original steelseries site(I can't because they don't ship to my country anyway). I made multiple support tickets unintentionally when they ask you not to. What is the difference ordering stuff from Alibaba or from the original Website of steelseries ? Both delivers late a. This was just another runaround. Valheim RMA Process & Poor Customer Service . They respond quickly and are very professional. Free interview details posted anonymously by SteelSeries interview candidates. Ive been waiting so damn long for a REPLACEMENT RMA HEADSET, for my already RMA'd headset, this company is beyond wack, customer service is dogshit, Instead of helping us claim our warranties and get our replacements they literally Developed and dropped a new fucking headset, These people genuinely could give a fuck about you and me. $150 down the drain and it broke my heart a bit to switch to a crap board from Walmart for a couple years (ironic that it lasted longer than the Steelseries). Watch Now → I tried to send my headphones to warranty service like 2 years ago. I don't really know why. 79 votes, 16 comments. Bottom line is that, in my personal opinion, steelseries RMA policy is customer centred and puts the client on top of costs - THIS IS NOT A STRATEGY THAT BIG COMPANY'S HAVE THIS DAYS(additional cost for a company is not desired). I just got mine in June and it's insane that such an expensive piece of hardware is already failing. Dear SteelSeries, I am extremely disappointed in your customer service. The headset is now totally broken due to a bad hinge design on the ear piece. After 2 weeks of getting no help, they finally moved me on to filing a warranty claim. I bought a SteelSeries rival 500 around 3 years ago. I have tried to get my issues escalated for months. Jan 9, 2025 · Warranty & Support . Within 5 months I’ve owned 2 steel series mice. 2) Log into your SteelSeries. They are definitely better in this category that most other companies. There is no **** number or email address. I'm stuck with an RMA code for pro wireless headset that hasn't restocked since May. Should I continue to try to work with SteelSeries customer service or will it be so bad that I should go threw amazon to return the product for a refund? I've submitted a ticket and I'll provide details below. For $200+ hardware I expected much better, but there is no value to be found here. ) I literally just recently went through the rma I received my steelseries pro today. Hire literally anyone for your customer service who will respond to service tickets. THE MORAL OF THIS STORY IS TO NEVER PURCHASE A STEELSERIES PRODUCT. They just seem to develop a double click which is quite irritating. f , customer service close to non exist. Steelseries wouldn't honor the warranty even though I was still within the warranty period, though extremely close to the end. Only 1 year on this side of the pond. Although it took a few days for them to respond and the process wasn’t exactly easy I did get my rma. e. Anywho I reached out to there customer service team yesterday to see if I could file an RMA. TLDR: Whining about good customer service. When I pointed out to the representative that it is not in stock and no ETA is known, he told me not to worry and they will extend the RMA. 103K subscribers in the steelseries community. 3. steelseries. For my personal experiences Steelseries is the first to ask to destroy and show proof with a timestamp on how long I have to do so before my RMA becomes invalidated. Best agents I’ve dealt with, SteelSeries should give them a promotion Most of these outsourced customer service desks get paid per resolved ticket within a time limit. Amazon. Steelseries. I don't know what to do, I got a defective keyboard (Multiple keys are high pitched squeeking) and the customer service rep won't let me RMA it, it's got lubrication problems, it started just after a week of having the keyboard. If repair or replacement is not commercially practicable or cannot be carried out in a timely manner, SteelSeries may choose to offer store credit to you the purchase price paid for the If you're looking to return your newly purchased product, including apparel, SteelSeries offers a 30-day return policy. Started an RMA and over a month and innumerable messages later my RMA was approved - but not really! Went to the website to provide my serial number it was not accepted. They are marked by an orange SteelSeries flair. 5. Edit: Yes. & before you start to say oh yeah the chip shortage, yeah This is a reminder that r/SteelSeries is an unofficial subreddit, and is not monitored by SteelSeries support staff. Customer Service Today marks day 80 since I submitted an RMA ticket, and day 63 since they received my damaged product. Another problem is that RMA must be completed in 10 days or it will be cancelled. the title is spelled wrong. Every link I've found on the site that seems like it should let me open a ticket to start my warranty claim or simply contact SS leads here: https://support. Good luck to you. Seems like steelseries dropped acro as their rma agent and have not appointed another one. Reddit is filled with stories like yours. I'm pretty sure this is a firmware issue, actually. They don’t care because they get reimbursed by steelseries. I've had a lot of bad customer service dealings in the past and I've always headed online straight afterwards to record me negative experience to warn others as I think this is a powerful tool consumers have. 43 votes, 27 comments. All products are covered by local warranty regulations. In the end, i was satisfied because they finally replaced their defective product, but it sure turned me off from being a returning customer. For full support for your webshop order, please check out our support pages here. And the worst part is i'm still getting emails about my ticket is closed like every month. As a reminder to our community members: If you are assisting another user with their issues, please do you best to follow subreddit rules and be as Just a PSA (in my opinion), Steelseries Customer Service sucks big time. I have not had a Steelseries headset since October 2020. 106K subscribers in the steelseries community. Video Equipment Manufacturers in Chicago, IL. Warranty. I had a headset break in February and their warranty/customer service was the worst I've ever dealt with. They literally sent me a new headset no questions asked when I was having a problem with one years ago. The customer support rep told me what the process is and what info I should send. Steelseries has horrible customer service. I went through the RMA process of submitting my destruction photos. Do yourself a favor: go buy from a company that stands by its products. If you live in a big city they'll probably have a service center where you can go and drop off the mouse for repair. As of 3 hours ago, I was just informed that the product is no longer in stock, and I'll be receiving a pair of Siberia Prism Elite's instead. I have had some issues with the mic sounding fuzzy and the left side of the headset losing sound periodically. vrclb vaumgxt ptcp ffp vtp lga bgrpvl lsqm tpslekjh wkmgnq