Webex contact center api. Dec 10, 2024 · We are excited to introduce a powerful new feature for Webex Contact Center: the ability to leverage Webex Contact Center (CC) APIs from within Flow Designer using a new Webex CC HTTP Connector. webex-cx. Global Variables are synonymous with CAD Variables for the existing version of the API. This article details its cloud-based design, outlining the functional components, integrations, deployment options, security protocols, and compliance considerations. Service Apps are often used The /search API is a GraphQL endpoint that enables customers to fetch data from Webex Contact Center. This walk through will take the reader through the necessary steps to successfully create an Integration in Get detailed call history for Webex developers, including all calls, participants, and durations with this comprehensive API documentation. Watch Now: Welcome to the Webex Contact Center API Samples Getting Started To get started, create an App Integration on the Developer Portal: ( This will help you obtain your Client ID and Client Secret ). This integration enables flow developers or administrators to tailor call flows to specific needs and enhance your Contact Center workflows in several real-world scenarios. When you associate a Holiday List to a working hours schedule, the Holiday List is applied for that specified schedule. 0 Postman API platform Webex Developer portal The information in this document was created from the devices in a specific lab environment. Schedule meetings, invite meeting attendees, update preferences, and more. The document discusses various design options for consolidating an international enterprise's contact center infrastructure across the UK, Japan, and Singapore locations. g. Learn how to configure Contact Center integrations, select the proper scopes, leverage the OAuth2 grant flow for secure API transactions, and manage tokens effectively. 0 Customer Administrator account into a your tenant Use Postman API platform Components Used The information in this document is based on these software versions: WxCC 2. Ensure customers never have to repeat themselves by giving agents the Mar 10, 2026 · This central repository streamlines your Webex Contact Center setup and deployment. The FROM parameter cannot be older than 36 months from the current time The Webex Meetings REST API enables seamless integration of Webex Meetings into your websites, apps, and services. API information can be found on the Webex for Developers site. ” Jason O’Dell, Vice President, Voice Services Manager at First Horizon Bank Business hours in Webex Contact Center allows centralized management of working hours, holidays, and emergency hours for a contact center. AI-powered voice and chat virtual agents make it simple for customers to communicate while providing options for fast and easy 24/7 self-service - with a seamless transition to a live agent when desired. It guides you through the entire process, from initial configuration to launch. where to get APIs started. Mar 7, 2024 · Hello, We have a department looking to create a way to download recorded calls for further analysis. Webex Contact Center lets your customers connect through their preferred channel – chat, text, social, email, or call. Contact solution Center solution. This guide covers: How to integrate directly with the HubSpot API The May 8, 2025 · Use this article to set up and manage integration connectors for Webex Contact Center. You can plan the contact center working and non-working hours in advance as well as take emergency actions for issues. The /search API is a GraphQL endpoint that enables customers to fetch data from Webex Contact Center. You can subscribe to webhook events. For more information on service-specific administrator roles, such as Webex site administrator and Webex Contact Center administrator, you can read about them in the following sections. Since the API access require CC admin rights, wouldn't that allow them to have access to al Find answers to frequently asked questions about Journey Data Services. are invoked by 3P solutions. You can read and write contacts, companies, deals, pipelines, and engagements. To do this in a secure way the API supports the OAuth 2 standard which allows third-party integrations to get a temporary access token for authenticating API calls instead of asking users for their password. This addresses API implementation requirement such as: JSON (de-)serialisation Jul 16, 2025 · Webex Contact Center leverages a cloud-based, microservices architecture for a unified experience across all customer channels. Just enter your name and email address. The Legacy APIs (v1) are still available and are documented in the later section of this lab. Instead, the actor for the API calls is a powerful machine account provisioned in the customer's org, ensuring your business automation flows will continue to run smoothly. Feb 1, 2026 · The Webex Contact Center connector is an HTTP connector that provides a capability to invoke Webex Contact Center APIs (available in the Developer portal) from Flow Designer. The Webex Customer Experience’s open platform and APIs enable you to programmatically construct and devise a customer-agent journey that works for your business. 0 platform supports Salesforce and Custom connectors. Creating and managing Desktop Profile requires an administrator role and the appropriate `cjp:config_write` or `cjp May 9, 2024 · ANSWER The Webex APIs give you easy access to the Webex Platform to build Bots, Integrations, or Guest Issuer apps. 3 days ago · Webex Contact Center oppgaveintegrasjoner og koblinger må autoriseres på nytt. [Learn more about the customer Experience Essentials suite. Hvis brukerne dine har bygget Webex API-integrasjoner, vil ikke tilgangs- og oppdateringstokenene som er knyttet til disse integrasjonene lenger fungere. It is calculated for each Queue. These can be leveraged by our virtual bankers to avoid repeat conversations and improve customer experience. Introduction This document describes how to configure the Webex Contact Center (WxCC) APIs with Postman as an application Access the API What's possible with the Webex APIsThe Webex APIs provide your applications with direct access to the Cisco Webex Platform, giving you the ability to: [Create a Webex space and invite people [Search for people in your company [Post messages in a Webex space [Get Webex space history or be [notified in real-time when new Learn all about the Webex Contact Center search GraphQL API in this article. Når du integrerer Webex Contact Center med Freshdesk CRM-konsollen, kan du starte skrivebordet fra Freshdesk. Introduction This document describes how to configure the Webex Contact Center (WxCC) APIs with Postman as an application Dec 10, 2024 · We are excited to introduce a powerful new feature for Webex Contact Center: the ability to leverage Webex Contact Center (CC) APIs from within Flow Designer using a new Webex CC HTTP Connector. Business hours comprises working hours, holidays, and overrides. The New Webex Contact Center APIs are now available on developer. Webex Contact Center 1. It considers deploying Cisco Webex Contact Center (Cloud/SaaS) and on-premises Cisco Unified Contact Center Express (UCCX) solutions. One pillar is the user-level Call Control APIs which represents the actions during active calls. Tjenesteapper må autoriseres på nytt. This addition empowers organizations to customize their workflows by seamlessly integrating public Webex CC APIs into the Webex Contact Center Flow Designer. Planning to join a Webex online meeting on a new device? Test your Webex online meeting here from your desktop or mobile device. For chat, a Task is a chat session. where APIs are invoked by 3P solutions. Klienten må be om en ny tilgangs- og oppdateringstoken. Creating and managing Global Variables requires an administrator role and the appropriate `cjp:config_write` or `cjp:config_read` scopes. Sep 8, 2022 · We are excited to share some web component starter code along with video walkthroughs that will help you get started with the Webex Contact Center Desktop JS SDK and Web Component Widgets. They are a team within the org, and there are other teams that they shouldn't have access to download from. com with a valid Webex Control Hub Account. If an error occurs, more information will be provided in the response. You can search and filter data across objects. Empower Agents by embracing desktop programmability through personalized Desktop Widgets - built with web compo Webex Contact Center lets you build, enhance and customize CX solutions with a rich and extensible set of APIs. . **Authentication & Authorization:**- **Required Scopes:** `cjp:config` or `cjp:config_read`- **Required Roles:** Administrator or SupervisorMandatory parameters are FROM and TO, which accept datetime in epoch format. These APIs allow you to manage Customer Experience Essentials features such as supervisor configuration, agent configuration, and call queue configuration, which are distinct from the Customer Experience Basic suite. Empower Agents by embracing desktop programmability through personalized Desktop Widgets - built with web compo 5 days ago · Cisco Webex Contact Center Analyzer User Guide provides instructions on how to access Analyzer, use stock reports, generate real-time reports, and create custom reports and dashboards. A Task represents a request or demand for attention/work from agents. Experience integrating Webex and Salesforce platforms Knowledge of API based automation and workflow orchestration tools Familiarity with SSO, Active Directory, and identity management in cloud environments Preferred Education and/or Experience Cisco certifications (e. Când integrați Webex Contact Center cu consola Salesforce CRM, puteți lansa Desktop din Salesforce. Feb 23, 2022 · How to Subscribe to new Questions on the Webex Contact Center API Board You can now subscribe to new questions, discussions and posts that are posted to the label : Webex Contact Center APIs. Când integrați Webex Contact Center cu consola Freshdesk CRM, puteți lansa Desktop din Freshdesk. But integrating HubSpot in a production B2B SaaS product involves more than just calling GET /contacts. The Webex APIs give you easy access to the Webex Platform to build [Bots](/docs/bots), [Integrations](/docs/integrations), or [Guest Issuer](/docs/guest-issuer) apps The Do Not Contact (DNC) Management API provides comprehensive functionality for managing Do Not Contact lists within Webex Contact Center Campaign Management. **Authentication & Authorization:** - **Required Scopes:** `cjp:config` or `cjp:config_read` - **Required Roles:** Administrator or Supervisor Mandatory parameters are FROM and TO, which accept datetime in epoch format. This API returns a list of Tasks (open or closed) within a date range. The Estimated Wait Time (EWT) computes the approximate amount of time a task has to wait in a queue before being answered by an agent. Concretely, a telephony Task is an incoming call. You'll also Webex Contact Center lets you build, enhance and customize CX solutions with a rich and extensible set of APIs. Developers can build, enhance and customize their Customer experience solution with the rich set of APIs, that includes Contact Center, AI, Journey, Orchestration and Experience Management. You'll also What's possible with the Webex Customer Experience open platform and APIs? Our APIs return standard HTTP status codes for request responses. Requires scope 'cloud-contact-center:pod_conv' and 'cjp. May 13, 2024 · Once the third-party API is ready to support one of these authentication methods, the Webex Contact Center Administrator can then proceed to configure the integration connector by following the provided setup instructions. Mar 10, 2026 · This central repository streamlines your Webex Contact Center setup and deployment. For a quick start and overview, refer to the Overview / Quick start section. If you're logged in, select [My Webex Apps](/my-apps) from the menu under your avatar at the top of this page. ## Registering Your IntegrationRegistering an integration is super easy. Apr 25, 2023 · Solved: Learn how the Webex Contact Center APIs surface the power of the platform by providing all the interfaces used by in-house applications and makes them available publicly to developers on the Developer Portal. Webex Contact Center – Connect to External Database via HTTP GET with Mock API Overview Webex Contact Center has the ability to easily connect to third party databases that are on the internet, parse the data, and store it as a variable in your flow. supervisor'. , Webex Contact Center Specialist, CCNA/CCNP) are a plus but not required. Integracije opravil in konektorje za Webex Contact Center je treba ponovno odobriti. Apr 18, 2022 · How to Subscribe to new Questions on the Webex Contact Center API Board You can now subscribe to new questions, discussions and posts that are posted to the label : Webex Contact Center APIs. Recent and upcoming changes to the Webex REST API The /search API is a GraphQL endpoint that enables customers to fetch data from Webex Contact Center. Webex Contact Center lets you build, enhance and customize CX solutions with a rich and extensible set of APIs. Create Enabling integrations customers that to use 3P supplement solutions Equipping within developers the Webex out-of-box with Contact solution Center resources solution. This API allows administrators to add, retrieve, and remove phone numbers from DNC lists to ensure compliance. Jul 18, 2024 · This document describes how administrators with Compliance Officer role can download individual call recordings for Virtual Lines and Users with API. This information should be user-facing since that's what they'll see in the permission dialog. What Are Integrations? Integrations are how you request permission to invoke the Webex REST API on behalf of another Webex user. It explains what API we have, what application and authorization mechanisms exist and how to get started. Requires one of the following scopes cjp:config, cjp:config_read. May 9, 2024 · The Webex APIs give you easy access to the Webex Platform to build Bots, Integrations, or Guest Issuer apps. Global variables are custom variables that you can view and access when creating flows. Če so vaši uporabniki zgradili kakršne koli integracije Webex API, žetoni za dostop in osvežitev, povezani s temi integracijami, ne bodo več delovali. Developers can leverage these flexible APIs to build powerful applications that automate and extend all aspects of Webex Calling. There are three pillars for Webex Calling APIs that encapsulate the actions taken before, during, and after phone calls. Export multiple contact service queues in bulk using Webex API for developers. The key options involve using Cisco Collaboration Cloud (Webex Calling) with Regional My expertise lies in the seamless orchestration of Webex Contact Center AI for both voice and chat, ensuring that AI transformation is ethical, compliant, and hardened by a Security-First framework. Service apps enable you to request admin permission to use Webex Contact Center REST APIs, reducing dependence on a single user's authorization and mitigating any associated risks to your app. If your users have built any Webex API integrations, the access and refresh tokens associated with those integrations will no longer work. Learn how to use Webex Contact Center’s Captures API to automate recording retrieval and handle task events all with minimal manual effort. WebexSamples / webex-contact-center-api-samples Public Notifications Fork 38 Star 62 Webex Calling SDKs and Development Tools We've got a couple of SDKs and tools to make working with Webex Calling even simpler! wxc_sdk: SDK for Webex Calling APIs wxc_sdk is a simple SDK to work with Webex APIs, special focus on Webex Calling specific API endpoints. All New Webex Contact Center APIs (New Version) Part 1: Introduction to the New Webex CC APIs This is the introduction video. Availability of connectors Webex Contact Center platform supports Webex Contact Center HTTP, Salesforce, Google, Google CCAI, Webex Experience Management, Custom connectors. Create Enabling Equipping integrations customers developers that to with use 3P supplement solutions resources within to the get Webex out-of-box started. com and use OAuth2 as opposed to One-time API Keys. ](https May 23, 2025 · Learn about the newly redesigned Webex Developer Portal which now supports both Webex Suite and Webex Contact Center and includes a bunch of usability enhancements! Mar 11, 2026 · February 20, 2026 HubSpot provides a powerful CRM API. Use Holidays to define the non working days based on your business requirements. For email, a Task is an email chain. Mar 9, 2026 · Webex Contact Center task integrations and connectors must be reauthorized. For computing EWT, all statistically valid samples (average of wait times of those tasks that got connected to an agent in a one minute interval is one sample) for last X minutes (refer lookbackMinutes parameter) are fetched and A Holiday List is a group of holiday schedules , holidays that you assign to specific organization. Working hours configuration can optionally refer to holiday lists and The Telecom Manager / Cisco Webex Administrator provides operational and administrative support for a hosted Cisco Webex Calling and Webex Contact Center environment. For more information about the Native Webex Campaign Manager for WxCC, please see the documentation [here] (https://docs “The AI Assistant summaries in Webex Contact Center are concise, providing the important context of a customer’s earlier interaction during repeat calls. Here are some helpful links to get you started: Getting Started with Webex API Getting Support with Webex API Questions Webex REST API Basics Webex Calling API Overview Webex Contact Center API Overview Webex API for The Webex Contact Center Call Monitoring module enables Contact Center Supervisors to monitor the quality of service being delivered across their multisource contact centers. You'll need to provide some basic information such as the name and description of your integration. The Webex CCE Administration Portal User Management API document includes only information about Java models used within the Users page of Webex CCE Administration Portal. Creating Sep 8, 2022 · We are excited to share some web component starter code along with video walkthroughs that will help you get started with the Webex Contact Center Desktop JS SDK and Web Component Widgets. May 25, 2023 · None of the interesting functionality of the Webex REST API are available to a potential Webex Integration, or combined Webex Embedded App and Integration Solution, without first implementing the supported OAuth 2 process to request permission to make API calls on behalf of a Webex user. The Nov 18, 2022 · Webex Contact Center (WxCC) 2. Mar 20, 2024 · In this article, get acclimated with the authorization process for Webex Contact Center APIs. A Desktop Profile is a group of permissions and behaviors that you assign to Desktop users. Nov 8, 2024 · Learn how to get started building a custom desktop with the Agents APIs in this edition of The A-Z of Webex Contact Center APIs: Agents. Create a new Global Variable | Webex for Developers Developers can leverage these flexible APIs to build powerful applications that automate and extend all aspects of Webex Calling. Build the future of business collaboration with Webex! Learn more about the Webex API and SDKs to create the next great collaboration app on the Webex Platform. The Webex APIs give you easy access to the Webex Platform to build [Bots](/docs/bots), [Integrations](/docs/integrations), or [Guest Issuer](/docs/guest-issuer) apps Cisco Webex Contact Center Enterprise - Some links below may open a new browser window to display the document you selected. The FROM parameter cannot be older than 36 months from the current time. These basic samples will help you understand the Webex Contact Center APIs available today on the Webex Contact Center Developer Portal Jun 19, 2023 · The New Webex Contact Center APIs are now available on developer. Our APIs return standard HTTP status codes for request responses. You can define Holiday List(s) for your organization and associate it to working hours. If you're sure that your integrations require Webex Customer Experience Essentials APIs provide the core capabilities of the Webex Contact Center solution. Nov 25, 2025 · This table only lists organization-wide administrative roles. Each desktop profile specifies the following permissions and settings: Queue Transfer, Agent Consult and Transfer, Wrap-up and Idle Codes, Desktop Timeout, Dialing Capabilities, and so on. Aug 4, 2025 · Managing call recordings can be complex—but it doesn’t have to be. Sign into developer. irvdyvum lkkke fadcf bbil bgorq xhftaa zvlv rasvf xoq znhny