Pega knowledge. Click Add new category at the top of the page.

Pega knowledge Pega Knowledge is a centralized solution that helps provide quick, accurate, and consistent answers to customer questions. Display of Pega Knowledge Articles in Pega Customer Service application ( 7. The second is the new Developer Assistant Panel, which provides intelligent guidance within Join our upcoming webinar on Pega GenAI™ Knowledge Buddy Join us for an informative technical webinar on the latest features of Pega Infinity '24. 1 Pega Customer Service '23 Visible to: All users. 1 version. 5). In the left navigation pane of Pega Knowledge portal, click Taxonomy. Bachelor's Degree and 7 years of work experience; master's and Importing/Associating Sharepoint Articles into Pega Knowledge Management. Browse through our online help systems for non-current Platform versions to find support and documentation for previous Pega Platform versions (up to 8. Packaged Service Offering. It offers opportunities for networking, knowledge sharing, and finding support, as well as for starting and Optional: Create additional knowledge articles. Pega. This topic presents a summary introduction to the main features of Pega Knowledge. After completing this instructor-led course, you should be able to: Pega Knowledge Buddy ™ を使用したドキュメンテーションとベストプラクティスへのクイックアクセスにより、生成 AI を使用して従業員に役立つ情報をすばやく見つけます。 PEGA is a platform which implements a systematic procedure to develop and deploy the rule-based and process-oriented explications and applications. Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Limiting the file attachment size helps to control the size of the Pega Knowledge supports multimedia content, which enables authors to include graphics, embedded videos, and links. Use the following credentials to log in to the exercise system: Pega Knowledge Buddy '24. So i didnt find any useful video or screen Pega Knowledge Buddy is the latest generative AI-powered capability in the Pega InfinityTM portfolio of products, building on over 20+ new capabilities in Pega GenAI. While commonly a Buddy uses knowledge articles created through Knowledge Management as a data source, this isn't a strict requirement. This prompt, along with the user role information, @MarijeSchillern. Using knowledge articles and community Curious about Pega’s knowledge management (KM) application? This document summarizes what you get out-of-the-box with Pega Knowledge: its features and benefits, its knowledge self Pega Knowledge is a centralized solution that helps provide quick, accurate, and consistent answers to customer questions. White Paper. 2) In App studio-> Configuration-Index should be set to true. Skip to main content Tools and knowledge to help you succeed. Pega is the leading Enterprise Transformation Company™ that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. 1 and 6. Transcript. Pega Sales Knowledge Base eliminates off-line manuals, playbooks, and mistakes in the sales cycle by providing the most timely and accurate product, pricing, and sales presentations. 3) Update the Buddy Name Knowledge Management and Knowledge Buddy widget. Using knowledge articles and community discussions, customers and CSRs can find answers to questions, which your company can manage centrally. Home; Using this Site; Library; Archive; Pega Sites. Pega Knowledge '24. 3 installation? If so, what are the names? ***Edited by Moderator Marissa to update SR Details; Product Name & Version*** With the latest release of Pega Platform 8. This Buddy should be available to all users. Learn more about Socrates Try Socratic Mission Welcome to Pega Academy. Elevate your Pega solutions knowledge with our AI-powered tool. Radio button questions let you ask a question and provide a list of choices from which the user selects. I am looking into implementing this in 8. When reformatting text, process smaller chunks at a time, as large amounts of text are unsuitable for Pega GenAI manipulation. The first question type is the radio button. If your organization has changed or customized these access groups, ensure that the activated portal is set to KMHelpPortal. 6 – IUA – Tomcat – Oracle How to Trace and Debug Pega BIX 8. 1, install the required hotfix. Video. Pegasystems is the leader in cloud software for customer engagement and operational excellence. Work through the content management life cycle as you create, approve, or publish content. Resolution or Learning If a solution exists, the Knowledge Buddy automatically implements it, self-healing the application. In Pega Customer Service™, natural language processing (NLP) analyzes the customer conversation and suggests knowledge articles based on topics that are identified in the conversation. As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. Pega Knowledge supports a guided content authoring and approval flow that enables authors to create content in stages that separate Pega Knowledge provides a solution designed to complement Business Process Management (BPM) and Case Management applications by adding insight and guidance to users working on customer service or other case types. com PegaWorld iNspire Partners Marketplace My Pega Pega Community Documentation Academy Pega Constellation Design System Support Center Hi Everyone We have successfully implemented the Pega GenAI Knowledge Buddy using both the ingestion API and the Pega Knowledge Management application for data ingestion. Suggest articles to CSRs during a service case by linking the Pega Knowledge articles directly to the service case. In the Category name field, enter the In previous versions of Pega GenAI Knowledge Buddy™, all data was loaded into a single database table, with each piece of content identified by a unique object ID. Pega Knowledge supports the creation of rich, multimedia content that can be used with any Pega application. e. The Buddy should be able to answer any question it receives from a student and use a concise but friendly tone to compose answers. – January 24, 2024 – Pegasystems Inc. Learn about Pega Knowledge, the knowledge solution that gives your sales teams instant expertise while also enabling powerful self-service experiences. Learn how to import content, work with templates, and maximize content reuse. Many of the world’s most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. com PegaWorld iNspire Partners Marketplace My Pega Pega Community Documentation Academy Pega Constellation Design System Support Center U+ Bank wants its customer service representatives (CSRs) to have easy access to Pega GenAI™ Knowledge Buddy as they work. Question Authored by Suhail Irfan This document provides a checklist for development engineers and teams who use Pega Platform to develop high-performant solutions. The first area is improvements to Explore Data, since transparency and visibility into processes makes strategic decision-making easier. Assign the same content type and category to automatically add the articles to the same data source, then log in to the Pega Knowledge Buddy portal and ask the CSRBuddy questions about them. Robust authoring and content management Author and rapidly publish knowledge content PEGA-STACK Newsletter. Take Job Title: Pega lead Senior Systems Architect. After The Messaging AI recommends relevant Pega Knowledge articles to CSRs to help handle customer inquiries, resulting in quicker and more accurate responses to customers. More Info. Pega Sales Automation vs. Direct experience with the Pega CLM (Client Lifecycle Management) packaged solution is a plus. The base salary range for this role is $90,000-$130,000. com PegaWorld iNspire Partners Marketplace My Pega Pega Community Documentation Academy Pega Constellation Design System Support Center View Pega CSA New Questionswith answers-3. Required hotfixes are identified in Troubleshooting Elasticsearch, Common Issues and in Troubleshooting 'pyindexdirectory' null after nodes restart. Please can you explain how the settings have been implemented by Pega Knowledge (eg section visibility condition, report Issue: Solution: The expected number of articles are not displayed in the Knowledge management panel: In App Studio, select Settings > General > Knowledge management, and then check the value for the article display setting. The company's initial objective is to create a data source and push textual-based content into it for one of its trusted customers, Reliance Industries Limited. Meet rising expectations with Pega Platform: the unified solution for seamless, end-to-end automation. This setup prevented the same content from existing more than once in the Hi, I am trying to use Pega Knowledge Buddy to get information based on an attachment I uploaded, but I get no results. Pega is The Enterprise Transformation Company™ that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. However, as pictured in the attached screenshot, all 'Knowledge management' settings are Powered by Zoomin Software. If you are using Pega 8. It integrates with Pega and third-party applications, offering secure, customized responses to user queries, and transforming decision-making with real-time insights and seamless knowledge access. Stay informed with the latest news, trends, and updates in the PEGA ecosystem; Receive practical tips and insights from PEGA experts to enhance your development skills; Discover standout contributions and success stories from the PEGA-Stack community. I would like to find out what the latest version of FCM is. The system routes the draft article to the New drafts workbasket and processes it through the normal publication workflow. Pega Customer Service '23 . Note: To use the suggested articles feature, Pega Customer Service must be configured to use Pega Knowledge. As a product manager here at Pega, I would love to know your use-cases for adoption of Knowledge Buddy at your company. X tools and leads development activities; Knowledge of PEGA PRPC V8. Can you suggest how to create pega knowledge buddy setup. Must be capable of working at a broad technical level in all phases of the application systems project life-cycle, and must be able to apply business knowledge and technical skills to systems development. Pega Knowledge gives you the power to collect, combine, and curate key pieces of information from multiple sources while keeping everything consistent and easily accessible. When Pega Knowledge is installed, it contains pre-configured access groups. 4 Release Notes. 4 ) Question. Click the Moving your mortgage to U+ Bank content created in Task 1 of this challenge to open it. Pega CLSA (Certified Pega Lead System Architect) is a plus. So I went over to our WebEx channel where I can ask our Knowledge Hub Buddy various questions about Pega. Authors can also specify URLs to content that is stored elsewhere, for example, an internal or external website. Hi , We are exploring Knowledge Management in Pega 8. Therefore, the activated portal must be KMHelpPortal. 7 About Pegasystems. The application provides the tools and configuration capabilities to create rich, multimedia content that can be contextually suggested or searched when and where users need it. I am getting records using Obj-Browse and on each pxResults I am calling this queue processing step. Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and relevant articles to user queries. Pega Knowledge Pega Knowledge 8. Pega Knowledge s'appuie sur les fonctionnalités de case management dynamique de Pega pour créer du contenu sous la forme de dossiers. With your Pega Knowledge is pre -integrated with Pega Customer Service and related industry solutions, providing simple configuration capabilities to pro actively suggest contextual articles with service cases. What ideas have you come up with for where you are looking to integrate Buddy into your workflows? Technical architecture refers to the design of the application itself. Pega Knowledge is also pre -integrated with Pega Sales Automation. Pega Knowledge is a centralized solution that provides quick, accurate, and consistent answers to customer and customer service representative (CSR) questions. 1 - Pega GenAI™ Knowledge Buddy - allows customers, call center agents, and back-office users to get fast answers to questions based on a company's knowledge base. An exciting new GenAI capability released in Infinity 24. Don Schuerman, Chief Technology Officer chez Pega, explique comment Knowledge Buddy exploite vos contenus d’entreprise pour améliorer la fiabilité des réponses fournies par Pega GenAI. Then complete the steps below. Content life cycle. A language pack zip file contains one or more language packs needed to localize a specific version of an application or layer. Is there any documentation available online? Few questions listed below: - Are there any restrictions with the title or content of the articles? Example, character limits, etc. Scroll Down Pega Marketplace offers language packs, service offerings and applications, and components such as Pega OCR, Pega Rule Referencing Tool, PLA, enhancing knowledge management and decision-making with security features. We have a non-integrated pega application on constellation with which we are integrating Knowledge Buddy. Organizations can configure the number of articles (1-5) to display to CSRs, or display an unlimited number of articles. Experience interactive, personalized learning that adapts to you. Explore the features of Pega Knowledge™. Related Resources. Customer relationship management, Powered by Zoomin Software. If you’ve driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you’ve interacted with Pega. For The Pega Knowledge Buddy is a tool you use for creating Buddies that perform different functions in your organization, for example a Buddy that helps CSRs handle customer queries, or a Buddy specialized in HR procedures. With AI-powered content suggestions and guided Pega Knowledge features. Note: The steps described in the following sections assume you have successfully Hi all, I am trying, but failing, to remove the Knowledge Management bar from our interaction portal. These linked articles appear as suggested articles in the Knowledge Management pane, and provide CSRs with quick, contextual answers to help resolve customer issues. Best Practice to migrate Knowledge articles between environments. com PegaWorld iNspire Partners Marketplace My Pega Pega Community Documentation Academy Pega Constellation Design System Support Center Knowledge articles. com PegaWorld iNspire Partners Marketplace My Pega Pega Community Documentation Academy Pega Constellation Design System Support Center Hi, We use Pega CS FW (7. Skip to main content Toggle Search Panel Toggle Main Share Your Knowledge Read Support Docs The CPSA certification provides a baseline measurement of your knowledge of Pega Platform and is the start of the career path toward the Certified Pega Senior System Architect (CPSSA) and Certified Pega Lead System Architect (CPLSA) roles. com PegaWorld iNspire Partners Marketplace My Pega Pega Community Documentation Academy Pega Constellation Design System Support Center Мы хотели бы показать здесь описание, но сайт, который вы просматриваете, этого не позволяет. By default Pega Knowledge is a centralized solution that helps provide quick, accurate, and consistent answers to customer questions. Job Description: Minimum knowledge, skills, abilities needed. Understanding of any OOP coding language and OOP concepts would help you relate things, you should be good in logical thinking and should be knowing what rules to use when, so that the use case is implemented About Pegasystems. Pega Knowledge Implementation Guide Creates an article using the data provided. You no longer have to rely on institutional knowledge that can leave whenever an employee For content ingestion we are using Pega Knowledge Management platform. About Pegasystems. In this mission, you will become familiar with the benefits of content authoring and management with Pega Knowledge. Manage existing content and add multimedia to your help Join this session to learn how Pega GenAI Knowledge Buddy empowers employees and customers with AI-powered answers - reducing handle time and improving consistency in customer service, accelerating productivity and improving employee efficiency everywhere, and improving everyone's experience when seeking an answer. 4) for call Center application, as part of call CSP may need to refer some knowledge articles. Pega GenAI™ Knowledge Buddy . Get Inspired Get Inspired Pega Community Blog Pega Knowledge propose un flux guidé de création et de validation de contenu. When I went into Digital Delivery, I can only find the versions for 7. 8 I am especially excited about 2 key areas that can bring apps to a new level immediately. (NASDAQ: PEGA), the leading enterprise AI decisioning and workflow automation platform provider, today announced Pega GenAI Knowledge Buddy TM, an enterprise-grade, generative AI-powered assistant that will quickly and easily enable customers and employees to get specific answers synthesized by Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation. As an application administrator, you have been tasked with adding the standalone Knowledge Buddy widget to the Customer Service Interaction Portal. 1 . Knowledge article suggestions save CSRs the time of having to find articles based on the context of As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. Good knowledge of PEGA Guardrails. However, the problem I reported in the earlier question is observed not in the integrated application or Pega KM but in the Knowledge Buddy portal itself linked with the Knowledge Buddy application. Hi all, Please can you provide assistance with the Pega Knowledge > Taxonomy Category > Authorized Role feature? When we view a help site, the categories are always displayed, irrespective of the user role and Authorized Role settings. In CS FW Implimentation guide, they say we can use Knowledge Mgmt FW and refer it;s guide. We are passionate technologists and curious learners, who are obsessed with delivering results . ; Open a ticket in My Support Portal Pega Knowledge base with latest features and pega interview questions Pega Knowledge Management -- How to add exposed columns in pzSearchWorkIndex. Find support, documentation, and resources for Pega Customer Service, a Pega product that lets you anticipate customer needs before they happen. From Pega Knowledge Management. Discover Pega GenAI™ Knowledge Buddy, a powerful AI knowledge assistant that enables content If you are using a Pega Platform release prior to Pega 8. From the Select a workbasket dropdown list, select Knowledge Content – Approvals. com PegaWorld iNspire Partners Marketplace My Pega Pega Community Documentation Academy Pega Constellation Design System Support Center Hi All, I have a queue processor rule called in an activity using the Queue-for-Processing method. Note: The current version of Powered by Zoomin Software. Use the following credentials to log in to the exercise system: Take a deeper dive into Pega Platform. To avoid an Obj-Open call on each record (as we have thousands of records to process every day) I am just trying to use the same pxResults page with a key Authored by Anonymous A dynamic system setting (DSS) is an instance of the Data-Admin-System-Settings class, which can be used to define settings of the system and application. Pega CSA 8. CAMBRIDGE, Mass. A Language Pack is a collection of language-specific rulesets provided by Pega to support the localization of an Application. Integrated with the Pega Community search and powered by Knowledge Buddy, Search Assistant helps users find answers by providing links to relevant materials in Pega's technical documentation, Pega Academy, Marketplace, Support, events, blogs So I, we, actually, at Pega use Knowledge Buddy internally for people like me and Shelby and others to, you know, learn more about our product and get the latest and greatest. Explore Support Docs to get detailed information on how to resolve known product issues, update and install your software, and stay up-to-date on important security alerts. For a complete list of features, see the Pega Knowledge Product Overview Guide on the Pega Knowledge product page. I was trying to find few answers to basic article creation, different attributes of the articles in Pega KM and any restrictions/limits. Ask a question in Pega Support Center. Pega Knowledge hi Karthik, yes you can learn Pega without in depth coding knowledge but in long run that won't help you unleash the full potential of pega. You can create a template using the Rich Text Editor, or you can cut and paste a pre-formatted template from Microsoft Word ™, for example. Hi everyone. Captions available. One of the key advantages of building with Pega Platform™ is the ability to design your application and reuse key components across multiple Microjourneys ™ and channels, even other applications. This demonstration shows you how to configure a knowledge The Pega Knowledge application uses KMHelpPortal as the default portal for the ExternalKMUserAG and ExternalKMAG access groups. I followed the below steps: Pega Knowledge supports a straight-through processing option for creating, approving, and publishing content by using the KMPublisher or KMSysAdmin access groups. It will be available on Pega Cloud in the Pega Infinity ’24. At the top right of the screen, click Approve to route the article to the Knowledge Content – Publish workbasket. Pega’s powerful business architecture orchestrates work across people and systems – smashing silos and ensuring end-to-end visibility. Tap into existing sales, service, and operations content with REST APIs and pre-built widgets, Der Knowledge Buddy™, der KI-gestützte Wissensassistent von Pega, findet die Antworten auf die Fragen Ihrer Kunden und Mitarbeiter – schnell und verantwortungsvoll dank integrierter Sicherheitsfunktionen speziell für Unternehmen. Pega Knowledge is a centralized solution that provides quick, accurate, and consistent answers to customer and CSR questions. Orchestrate workflows, empower employees, and delight customers, shifting from silos to streamlined operations and achieving a future of autonomous efficiency. The Pega Knowledge Buddy is a tool you use for Powered by Zoomin Software. 3. Strong knowledge on various Pega PRPC concepts and rule types like Activities, Functions, Data Transforms, Authentication Service, Reporting, Agents and Ruleset Management. During our testing phase, a question arose regarding the scenario where we opt not to use the Pega Knowledge Management application and instead use an external repository for Myco, a telecommunications company, utilizes Pega Knowledge Buddy™ to provide quick, accurate, and consistent answers to its customer questions. That way, you can: Connect to existing content storage. At the bottom of the Taxonomy page, select or clear the Enable expert approval checkbox to indicate whether or not you want expert approval for articles associated with this category. This API allows up to five file attachments with each article, with a maximum file attachment size of 5MB. Note: This challenge focuses on the process for adding the Knowledge Buddy widget to a To implement knowledge suggestions effectively, apply the following guidelines: Identify the top 5 percent most used knowledge articles and the top 5 percent most used knowledge articles for CSRs with tenure under 90 days. Gain a high-level overview of the Pega Platform™ and how Pega's low-code technology allows you to build an application that captures data and initiates business processes. For content ingestion we are using Pega Knowledge Management platform. The following section lists the Performance checklist About Pegasystems. Using knowledge articles and community discussions, Looking for information on using the metadata, interactive process maps, and generally how to most efficiently use your Pega product. After . For more details please contactZoomin. com PegaWorld iNspire Partners Marketplace My Pega Pega Community Documentation Academy Pega Constellation Design System Support Center Powered by Zoomin Software. Here is a snap of the operator we are using to access the Knowledge Buddy In the navigation pane of Pega Knowledge, click Work > Workbaskets. Learn how to navigate the Knowledge portal and the content management Life Cycle. Skip to main content Toggle Search Panel Toggle Main Site Navigation Get Started Get Started with Pega Knowledge User Guide Pega Knowledge User Guide Pega Knowledge User Guide Note: Creating and maintaining content templates are restricted to administrators and publishers. Help sites appear to list the top 5 articles within each category, sorted by view count (descending). This was tried on a Pega Cloud Instance of the challenges in Pega Knowledge Buddy mission. TechTalk | August 1, 2024 | 25:34. Question Solved. Pega Knowledge '23 . Utilize advanced knowledge and technical competence on Pega products and services to drive customer readiness from development to staging to production • Leverage monitoring technologies (i. 8. Ask questions and browse content in Pega Support Center to assist in building your solution using Pega products and services. 1 Learn about prompt engineering and Retrieval-Augmented Generation, and how they enhance the generative AI experience. Role: Software Engineer / Knowledge of RPA, AI, ML, NLP is a plus. English . Hands-on knowledge in developing and scheduling Pega RPA and RDA Attended, Unattended BOTS. Click Add new category at the top of the page. When you create a new content type in the Pega Knowledge portal, that content type creates a corresponding data source for Pega Knowledge Buddy with the name Knowledge_ Pega GenAI Knowledge Buddy. Sunday, January 12, 2025 Latest: How To Upgrade Pega Platform 8. Pega Knowledge buddy is not available to create a implementation in pega trail environment. Dynamic system settings provide Powered by Zoomin Software. Working knowledge on Pega Robot Manager, Pega BPM and Pega Robotics 19. Pega Knowledge Buddy Pega Community is a vibrant network of expert innovators and practitioners who share knowledge, solve challenges, and deliver transformational value for our organizations. Once the matching content is identified, Knowledge Buddy adds it to a specially formulated prompt. Is The Pega Knowledge Authoring Portal now has AI-generated options to support you in creating and improving content. In researching on Pega Academy the Pega Knowledge Buddy introduces a generative AI-powered enterprise knowledgebase, empowering employees & customers to ask questions and get the answers they need in seconds – across service, sales, operations, A Pega GenAI Knowledge Buddy™ uses natural language processing and machine learning to process a user's questions, then offers answers from articles in your knowledge base. Pega GenAI™ Search Assistant. Cela permet de créer du contenu selon un processus par étapes, qui sépare bien les validations et la publication. I went to Pega Knowledge FW implimentation guide, there they wont speak about steps to integrated to CS FW. The application provides the tools and configuration capabilities to create rich multimedia content that the Pega Knowledge is a centralized solution that helps provide quick, accurate, and consistent answers to customer questions. Pega GenAI in Pega Knowledge has a limit on the number of tokens it can accept and return. docx from PEGAUPDATE 636 at NSHM Knowledge Campus. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey. 8 Question 1 Question 2 crct Question 3 crct Question 4 crct Q 5 bug Q 6 crct Q 7 ad Q8c Q 9 Powered by Zoomin Software. Log in to the Pega Knowledge portal and create more knowledge articles. The Knowledge Buddy, powered by Pega's AI capabilities, scrutinizes these logs against its vast knowledge base. Role: Software Engineer / For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. A Language Pack provides field value rules that localize the buttons, prompts, and labels for the application portals. Pega Academy provides a Pega Knowledge Troubleshooters Pega Communities Community moderation Key features The following are some key features of Pega Knowledge. Skip to content. 1 or a later release, complete the following steps. Verify the version tags to ensure you are consuming the intended content or, complete the latest version. Subtitles available. This allows creating and publishing content, without requiring separate approval or publication from other access groups. 1 release in H1 2024. CSRs receive suggested actions in the form of case types, knowledge articles, visual reminders of required scripts, and suggested values for form fields. For Pega Knowledge 8. Our Technology team is looking for an Associate Application Engineer to join our growing team in our Worcester Headquarters or Has an advanced understanding of PEGA PRPC V8. Learn about Pega Knowledge, the knowledge solution that gives your sales teams instant expertise while also enabling powerful self-service experiences. Since 1983, we’ve Learn how Buddies ingest data sources, as well as how to install and troubleshoot a Pega Knowledge Buddy. Be nimble, work smarter, scale infinitely. Beginner . Knowledge Articles. Pega Knowledge can also be sold as a standalone application . By default, when a knowledge article is published in the Pega Knowledge portal, Knowledge Buddy automatically ingests the article based on the content type selected for the knowledge article. Powered by Zoomin Software. For Pega Knowledge is a centralized solution that helps provide quick, accurate, and consistent answers to customer questions. Job Location: Maryland. Each access group is assigned a different level of privilege that controls the editing, approval, and publishing capabilities within the content authoring stages (Creation/Draft, Pega Community is a multi-purpose, community-driven portal for learning how to use Pega and how to implement Pega solutions. Home; Using this Site; Library; Archive; Pega. com PegaWorld iNspire Partners Marketplace My Pega Pega Community Documentation Academy Pega Constellation Design System Support Center Next, Pega Knowledge Buddy runs a similarity search in the vector database to find relevant content embeddings that match the question. Learn about the required prerequisites to add a Buddy to your Pega app on either UI Kit or The Pega Knowledge application uses KMHelpPortal as the default portal for the ExternalKMUserAG and ExternalKMAG access groups. Issue: Solution: The expected number of articles are not displayed in the Knowledge management panel: In App Studio, select Settings > General > Knowledge management, and then check the value for the article display setting. Beginner Pega Customer Service '23 Pega Knowledge '23 English Verify the version tags to ensure you are consuming the intended content or, complete the latest version. In this TechTalk session, Caitlin Watanasiri, Senior Principal Curriculum Developer, Intelligent Automation and Sue Lippa, Senior Curriculum Developer, Intelligent Automation, discuss the content authoring side and the student experience of Pega Gen AI Socrates. You no longer have to rely on institutional knowledge that can leave whenever an employee does or Pega Knowledge '24. For a complete presentation, use this link to access the features section of Learn about Pega Knowledge, the knowledge solution that gives your sales teams instant expertise while also enabling powerful self-service experiences. eAssess: An Employee Assessment and Development. This method helps you prioritize the articles that are most relevant to your customer base and new CSRs. Question repository helps you to avoid creating duplicate articles and a question added to a repository can be used for multiple troubleshooter. We are passionate technologists and curious learners, who are Hi all, Please can you assist with the following Pega Knowledge questions? The questions are in relation to the way articles are listed / sorted by help sites. , PDC) to provide problem recognition and diagnosis quickly and efficiently Pega GenAI Knowledge Buddy Empower & Elevate your Enterprise Efficiency Enhances your enterprise efficiency by providing instant, accurate information. 5 with advanced Logger Settings Learn about Pega Knowledge, the knowledge solution that gives your sales teams instant expertise while also enabling powerful self-service experiences. Learn how to create your own Buddy and change it to suit the needs of your organization. For more information, see Pega Security Advisory About Pegasystems. 1. The checklist focuses on solutions developed by using Pega Platform™ and tools and features provided out of the box to ensure production readiness. A Pega GenAI Knowledge Buddy™ uses natural language processing and machine learning to process a user's questions, then offers answers from articles in your knowledge base. Manage existing content and add multimedia to your help Pega GenAI Knowledge Buddy™ provides a complete and flexible foundation for rapid deployment across the enterprise. Pega Community is a vibrant network of expert innovators and practitioners who share knowledge, solve challenges, and deliver transformational value for our organizations. This module provides an overview of the possibilities of integrating a Pega Gen AI Knowledge Buddy™ in an application. In Pega Knowledge, there are four questions types to choose from. X architecture; Ability to Translate business requirements into design/application builds; Contributes to best practice definitions; Critically reviews work of other team members; Analyzes, Identifies and logs enhancements/bugs for About Pegasystems. Experience with multi-language and localization of application interfaces. With this flexibility, when it comes time to change something, you can do it once. The application provides the tools and configuration capabilities to create rich multimedia content that the system can suggest contextually or search for when and where users need it. As far as I can understand, I should be able to go into App Studio > General > Knowledge management and untick the 'Enable display of knowledge articles' checkbox. Is Elevate your Pega knowledge with Socratic learning. Are the rulesets included in the base 8. Pega Knowledge Sharing. You can add these repository questions to any of If you are using Pega Knowledge, the PegaKnowledgeGadget component provides a Knowledge Widget that has a Knowledge Buddy integration. Knowledge article suggestions save CSRs the time of having to find articles based on the context of the conversation. 1) OAuth/Authentication configuration should done between KBApp to KMApp. Enabling Pega Knowledge Buddy for an IVA. Salesforce Sales Cloud. Find developer resources such as training, videos, forums, guided support, and more Latin America Portuguese Pega Platform Pega Process AI Pega Knowledge Buddy Generative AI Microjourney App Studio Blueprint Prediction Studio Process AI Business Architect Data Scientist System Architect Team Powered by Zoomin Software. Pega Knowledge User Guide | 7 The Messaging AI recommends relevant Pega Knowledge articles to CSRs to help handle customer inquiries, resulting in quicker and more accurate responses to customers. Drive better business outcomes, faster. Pega Knowledge provides a solution designed to complement Business Process Management (BPM) and Case Management applications by adding insight and guidance to users working on customer service or other case types. However, the problem I reported in the earlier question is observed not in the integrated application or Pega KM but in the Knowledge Buddy portal itself linked with the In Pega Knowledge troubleshooters, the question repository consists of questions that can be reused for multiple troubleshooters. With just one click you can access AI-generated assistance for article titles, abstracts, and content bodies. The AI-assisted authoring options simplify content creation and help you maintain consistency across the organization. cygd qapw brvpybxv wyysar kdkloyk hpgrh vmrh koj yjup scykoz